Refund policy

Returns

Here at Hydro Flask New Zealand, we do not accept returns or exchanges for any reason. The only exception is if your Hydro Flask is faulty and qualifies under the Lifetime Manufacturing Warranty or is damaged during the delivery process. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please ensure the item remains unused and in the original packaging.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once your return arrives at our warehouse, please allow 5–7 business days for us to check and process it. If approved, your refund will go back to your original payment method, and it can then take up to 10 business days for the funds to appear in your account, depending on your bank. If more than 15 business days have passed since we’ve approved your return, please contact us at info@hydroflask.co.nz